We strive in offering you the best replacement handsets, with the most accurate descriptions possible, and stand behind them. All of our phones carry a 14 day exchange guarantee. If in the most unlikely event that your phone is not as described, simply contact us within 14 days of receiving your phone. We will then issue you an RMA number for return. Upon receiving your item, we will then send you out your replacement handset. Because returns are bad for everyone, we go through enormous lengths to assure that our product descriptions are as accurate as possible. Just the same, we ask that you please read the listing in its entirety to be sure that you are getting exactly what you want. i.e. making sure that you purchase a phone branded to your cell phone carrier. We know you will be satisfied with your purchase from us, and would like to thank you for coming by today. We look forward to the opportunity to serve you.